Customer Service
Everything you need to know!

Secure On-Line Ordering:

We know there is always a concern with regard to security when shopping on the Internet. We understand your concerns and have a full commitment to provide you with a secure ordering process. When placing an order with Shrimp and Grits Kids, your credit card information is protected by our secure server. Simply click on an item and add it to your shopping cart, and you will be guided through our easy, secure checkout process.  If you want to order over the phone please call (843) 884-9310 between 9:00 to 5:00 eastern time Monday - Friday to place an order.


Shipping:

Most orders received Monday through Friday, are processed and shipped within 1 business days unless an item in your order is backordered.  If an item is backordered your whole order will ship when the backordered item is in.

Orders must be sent to a street address and cannot be shipped to a P.O. Box.

Charge for shipping is $7.50 for the 1st item plus .50 cents for each additional item.  Shipping charges will not go above $9.00!
You may upgrade to FEDEX 2nd Day or FEDEX Express at an additional cost if you need something in a hurry.


Sales Tax:

Shrimp and Grits Kids charges sales tax on orders shipped within the state of South Carolina only.
 

Gift Wrapping:

Make it easier on yourself and let us gift wrap your gift for only $4.95.  A gift note will be added to a beautiful package. 

 

Privacy:

Shrimp and Grits Kids does not share, rent or sell your personal information ever!
Contact Us
We are located in South Carolina, and we are a web site only. You may order by phone by calling us 843-884-9310.  If you have any questions or comments, please send us an email at info@shrimpandgritskids.com. We provide customer service via email and will do our best to answer your question within 24 hours. Our phone # is for phone orders only.

 

 

Checking status of order
If you need to check the status of an order or make changes to an order you just placed, please email us at info@shrimpandgritskids.com.
Please include your full name, order number and contact information so we can properly research your order status or make changes to your order. If your order has already been shipped, we will be unable to make any changes at that time.

 

Return Policy:

Please go to the "RETURN FORM" on the left navigation bar and print it out.

Please Note:
*We now only exchange for store credit.

*
As soon as we receive the return we will send your credit code
via email so you can then purchase the size or style desired.

Send Return to:
Shrimp and Grits Kids
1464 Short St.
Mount Pleasant, SC 29464