Our Shipping Policy
FREE DOMESTIC SHIPPING: We offer Free Shipping for US orders within the continental US, with a subtotal of at least $149.00 (excluding tax and shipping). This offer is available to both our customers with accounts and our guest shoppers. Please note, this offer may or may not be combined with other promotional offers, depending on the promotion and Shrimp and Grits Kids discretion.
OUR SHIPPING OPTIONS:
-We ship to the US and to select international countries.
USPS SHIPPING: We offer First Class and Priority Mail based on the weight of the order, and delivery times vary based on the customers location. Flat rate of $5.99.
-Stated USPS shipping times are estimates only. We cannot guarantee delivery within the carrier estimated delivery days.
FEDEX HOME DELIVERY: 1-7 business days, based on distance to destination.
FEDEX 2ND DAY: Delivered Monday-Friday. The 2 day time frame does NOT count the day the order is placed, or the day the order ships.
FEDEX STANDARD OVERNIGHT: Arrives next business day afternoon.
FEDEX PRIORITY OVERNIGHT: Arrives next business day morning.
-All FEDEX shipping options, prices will vary depending on the customers address.
-Deliveries will be made Tuesday-Saturday with the FedEx option of “Home Delivery”.
-Deliveries will be made Monday-Friday using the FedEx 2day, Overnight, International and APO/AFO options.
-Orders shipped with signature confirmation required upon delivery.
In Store Pick-Up
-We offer In Store Pick-Up to our customers living in South Carolina. Available to pick up next business day. Choose In Store Pick-Up option at checkout under shipping method.
-Our customer service hours of operation Monday through Friday from 8:30am to 4:00pm EST.
-Orders placed before 9am should ship the same business day if: your item is "in stock" and not being monogrammed (Please allow 7-10 business days for monogrammed items to ship.), unless we are experiencing extreme volume, or following a Site-wide Sale. Orders placed after 9am, and are in stock, will ship out the next business day.
-Because of our expedited order processing we cannot make product substitutions once an order has been placed.
-Please note, International orders and orders to Alaska and Hawaii are shipped USPS. Stated USPS shipping times are estimates only. We cannot guarantee delivery within the carrier estimated delivery days.
-All orders shipped to P.O. boxes are shipped USPS.
-APO/FPO address are shipped USPS as required by law.
-International shipments may be subject to customs and duty fees levied by their local government and will be the customers responsibility.
-if you have any delivery exceptions with your order, notify us within 5 business days (M-F) of your expected delivery day. We cannot be financially responsible for expenses incurred if you do not report your issue to us within this time frame.
-if you refuse an international shipment you will have the return shipping as well as any customs/duties/fees associated with the order removed from your store credit. Should this amount exceed the entire amount of your order you will receive no store credit.
-International Shipments take roughly a week however please allow up to three weeks due to the potential intervention of forces beyond our control.