Q: What are the season dates?
A: Sales Semester 1 runs December 16th thru June 15th with our Spring and Summer Seasons. Sales Semester 2 runs June 16th thru December 15th with our Fall and Winter Seasons.
Q: Will all the seasons be the same size?
A: The Fall and Spring Seasons will be the same size as previous seasons. The Summer and Winter Seasons will be slightly smaller in size (think of these two seasons as combined supplemental inventory).
Q: How do I download the mobile app?
A: Once you have joined the team, download the mobile app from iTunes or Android Market Place to get started.
Q: When can I start placing orders? Do I have to wait until I have my trunk?
A: You can sell all year long! Don’t wait or hesitate, you can sell now :)
Q: How do I cancel or change an order?
A: Call our customer care rep (843-884-9310) immediately to help with your request. Please do not submit order cancellations or change requests via email, as we cannot guarantee an immediate response. Customer Service hours (Mon-Fri 8:30am-4pm EST). Any order errors that result in additional shipping fees will be deducted from your commission check.
Q: What payment methods are accepted?
A: Visa, MasterCard, American Express, Discover, PayPal, Store Credit, and Shrimp & Grits Kids Gift Cards (our system does not accept credit card gift cards, checks, or cash).
Q: Can a customer split payments?
A: Only one major form of payment can be used at a time on our website (credit card, PayPal, etc.).
Q: How long does it take for an order to ship?
A: Generally, orders that are in stock and not personalized will ship within 1-2 business days. If an order has a personalized item on it, the entire order will ship once it is completed, within 7-10 business days.
Q: What about monograms?
A: Please contact us immediately if you realize that an error was made when entering a monogram. In the event that a monogram is entered incorrectly by a rep or host, they will be responsible for the replacement garment cost. Monogrammed items cannot be returned. Please contact us if there is a flaw in the monogram. Please reference the Monogram Guide for more information.
Q: Can I change a shipping address?
A: If you have just placed your order, please contact our customer care rep (843-884-9310) immediately by phone and we will attempt to update the order with a new shipping address. Unfortunately, we are unable to guarantee address changes after an order is placed, but we will make every effort to accommodate your request.
Q: What do we charge for shipping?
A: USPS flat rate is $5.99.
Website Orders: Automatic free shipping applies on the website when a credit card or PayPal account is charged $150 or more.
SGK App Orders: Automatic free shipping applies in the SGK App when a credit card or PayPal account is charged $25.01 or more.
Q: Do we accept returns?
A: Please send the item you'd like to return back to us at the address listed on the Return Form found at the bottom of our website. Once we receive your return and process it, we will issue a store credit to the customer account that the order was placed under or a gift card code if the customer was not logged into their account.
Q: Why isn’t a customer’s order showing up on my app?
A: A customer’s order will not show up on your app if your rep/host ID was not entered properly at checkout on the website.
Q: How do I apply a customer’s store credit at checkout?
A: When you are logged into the customer’s account that has the store credit, check the “apply store credit” box at checkout.
Q: How do I apply a customer’s gift card code at checkout?
A: Copy and paste your customer’s gift card code at checkout under “gift card code” (not coupon/promo code).
Q: What does a “duplicate transaction” error message mean?
A: You may have received this error if a credit card did not initially go through and you tried to place the order again with the same card. Please wait 30 minutes to try the same card again, or use a different form of payment.
Q: Whats the difference between a Host and a Sales Rep?
A: A Host earns store credit, not commission. A Sales Rep earns both store credit and commission.
Q: Do rep/hostess ID’s change every season?
A: Rep and host ID’s stay the same every season! Once you are given your ID, it is yours forever.
Q: Why isn't my new host showing up on my app?
A: When a new host is associated under you in our system, you will need to log out of the app and then log back in to let it refresh. Please be sure to confirm that your hosts show up on your app before you arrive at a show. Host associations sent in after 4pm on Fridays will not be added until the following Monday morning.
Q: How do I view my dashboard?
A: Once logged into the mobile app, click on the three horizontal lines at the top left corner of the page. Choose "My Dashboard" and you can view your orders, host orders, store credits and commission.
Q: Can there be co-hosts for a show?
A: You can co-host a party with a friend! To do this, you must use one Shrimp & Grits Kids Account and place all orders for the home show under this account. Store credit earned must be split amongst yourselves.
Q: Do I receive commission on store credit/gift cards applied to a customer’s order?
A: You will not receive commission if a customer uses store credit or gift cards.
(ex: order total $100, store credit of $40 was used: you will receive commission on $60).
Q: Do I receive commission on sale items?
A: You will receive half commission on sale items!
Q: Am I taxed on my income?
A: In January, we issue Tax Form 1099 for the previous year for each rep whose total commission was over $600 for the season. You are self employed for income tax purposes and will need to report your commission income on Schedule C of your tax return.
Q: What are the sales requirements for Reps & Hosts?
A: Sales Rep Goals and Host Goals must be met at the end of each Semester. For example, a Host must meet the goal of $500 in total sales from December 16th - June 15th for Semester 1.
-First Season Sales Reps must sell $3,500 to be guaranteed Trunks for next Semester.
-Second Season and up Sales Reps must sell $5,000 to be guaranteed Trunks for the next Semester.
-For Hosts, once $500 has been met, Hosts will receive store credit for their total sales.
Q: How are commission and store credit issued throughout the year?
A: Commission and store credit will be earned throughout each Semester in its entirety (two Seasons are included in each Semester).
Q: How do I get my commission check?
A:Sales Semester 1 combines the Spring Season and the Summer Season. Sales Semester 2 combines the Fall Season and the Winter Season.
Commission checks are mailed twice per Sales Semester. Once on request and once at the end of each Sales Semester.
EXCEPTION: Sales Reps who purchase a Trunk receive up to three (3) commission checks: Twice on request and once at the end of each Sales Semester.
Please email Tricia at firstname.lastname@example.org to request your commission check.
At the end of each Sales Semester, if total commission is $100 or less, this commission will not be mailed but will instead roll over to the next Sales Semester (or can be transferred to store credit plus 25% upon request).
Q: How does a host receive her credit?
A: Once a host reaches $500.00 in Total Sales (not including taxes and shipping) for the Sales Semester, she will begin earning store credit. She can receive this credit when a customer places an order using the hostess ID, store credit will automatically be submitted. Once store credit is submitted, your host can continue to sell and earn! Store credit does carryover from Sales Semester and never expires.
Q: What is the Store Credit Scale?
Rep & Host Store Credit Scale
All year long credit
All year long credit
on FULL price items
on SALE price items
$0 - $499
$500 - $1999
$2000 and up
Q: How do I use my host credit?
A: When logged into the mobile app, your credit will show up as an option to be applied at checkout. If you prefer to place your order online, you would simply log in as a customer on the website and your credit can be applied during checkout.
Q: If a Sales Rep recruits a new Host and the Host exceeds $1,000 in total sales during the Sales Semester, does the Sales Rep receive a reward?
A: Once a NEW Host exceeds $1,000 in total sales throughout a Sales Semester, the Sales Rep is awarded $100 store credit. An additional $50 store credit is awarded for every $1,000 in sales (by that same NEW Host) thereafter until the end of that Sales Semester.
This reward is NOT automatically processed. To receive this reward, Sales Reps must send an email to Tricia at email@example.com.
Q: How does a Host become a Sales Rep?
A: To become eligible to be considered for a Sales Rep position, a Host must reach a sales goal of $2,000 from the beginning to the end of a Sales Semester. Our decision will depend on how many Sales Reps are currently in her area. We also take into consideration the type of recommendation we receive from her current Sales Rep.
Independent Host (no Sales Rep in her area; sells without a Trunk): To become eligible to be considered for a Sales Rep position, an Independent Host must reach a sales goal of $1,000 from the beginning to the end of a Sales Semester. We take into consideration the type of recommendation we receive from her current Sales Rep.